Help centre
How can we help?
Plain answers for every part of CPS Theme Builder, from your first page to your first order.
Popular
- Getting started: your first hourSign up, pick a template, make the site yours and publish it. The Getting started checklist walks you through it.
- Editing a page in the builderClick a section to edit it, add sections, edit text in place, preview on mobile and undo anything. Your work saves itself.
- Your free address and your own domainEvery site has a free address. Connect your own domain with two DNS records; HTTPS is set up for you within minutes.
- Setting up your shopFive steps to open the shop: store details and currency, delivery or pickup, payments, products, then open it.
- Taking payments with PayPalConnect your own PayPal Business account so card and PayPal payments go straight to you. Test with Sandbox first.
- Delivery areas, pickup and delivery timesDelivery rates by country and emirate with free delivery over an amount, pickup points with opening hours, and delivery time windows.
- Arabic and other languagesAdd Arabic (right to left is automatic), Sinhala, Tamil, Hindi and more. Translate side by side, edit in place in Arabic, or send a file to a translator.
- SEO and tracking: Google, Meta, TikTok and SnapPage titles and descriptions, share images, sitemap, and your own Google Analytics, Tag Manager, Meta, TikTok and Snap tags with shop events.
- Store policies: refunds, delivery, privacy and termsCreate refund, shipping, privacy and terms pages in one click, filled in from your shop settings in English and Arabic. Templates to review with a lawyer.
- Orders: payment, sending and refundsFind an order, mark it paid, send it with tracking, cancel it, record a refund and print the invoice.
Getting started
Sign up, the free trial, templates and your first publish.
Pages and the builder
Pages, menus, sections, tiles, publishing and versions.
Design and site settings
Theme, logo, header and footer, cookie notice, privacy.
Search, leads and content
SEO and tracking, the blog, forms, Insights and redirects.
Shop
Products, orders, delivery, returns, customers, discounts and policies.
- Setting up your shop
- The shop dashboard
- Products, options and stock
- Categories and collections
- Inventory
- Product reviews
- Showing products on your pages
- Delivery areas, pickup and delivery times
- Orders: payment, sending and refunds
- Returns
- Customers and accounts
- Discount codes and automatic discounts
- Shop reports
- Store policies: refunds, delivery, privacy and terms
- Order emails in your own words
- Digital downloads and low-stock alerts
- Sales channels: Google Shopping, Facebook and Instagram
- Store API and webhooks
- Tax: VAT by country and region
- Tax invoices, credit notes and the Saudi QR code
- Draft orders and pay links
- Abandoned checkout emails
Payments
Cards, wallets, pay later and PayPal on your own accounts, gift cards, cash on delivery and bank transfer.
Domains
Your free address and connecting your own domain.
Languages
Arabic and other languages, translation, right to left.
Team, billing and support
Team roles, your plan, custom work and getting help.
Still stuck? Email contact@cityprojectsolutions.com. Customers can also press ? on any screen of the console.