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Orders: payment, sending and refunds

Find an order, mark it paid, send it with tracking, cancel it, record a refund and print the invoice.

Part of CPS eMart and CPS Custom.

  • Filter by status and search by number, email or name. Export the list as CSV.
  • Cash on delivery and bank transfer orders: Mark paid when the money arrives.
  • Mark sent: add the carrier, tracking number and link; the customer gets an email.
  • Cancel puts the stock back. Refunds are recorded on the order and emailed to the customer; send the money back in PayPal or by bank yourself.
  • Print invoice prints just the invoice (or saves it as PDF).
  • Notes: private notes for your team, and the public timeline the customer sees.

Draft orders

Make an order for a customer (for a phone or WhatsApp sale). It becomes a real order when it is paid or placed.

Where: Open Orders (sign in first)

Orders: payment, sending and refunds | Help | CPS Theme Builder